Front of House
Front of House Job Description
Job Title: Taproom Team Member
Job Classification: Part-time and Full-time
Exemption Status: Non-Exempt
Pay: WA State Minimum Wage plus Tips
Objective
The Taproom Team Member will receive training in all the necessary skills to effectively manage the taproom's various areas of responsibility, which include food service, bartending, bussing, dishwashing, and guest services.
Essential Job Duties
Bartender:
- Prepares and serves wine, beer, and nonalcoholic drinks as ordered.
- Ensures that the bar is prepped with garnishes and fully stocked for the shift.
- Ensures that customers are of legal drinking age by checking photo IDs.
- Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.
Busser/Dishwasher/Floor Help:
- Busses dirty dishes from tables and bussing stations and makes sure that tables are cleared, cleaned and sanitized.
- Washes all wares including pots, pans, storage containers, flatware, and glasses, by hand or using dishwasher.
- Stocks serving stations, cupboards, refrigerators, and other assigned areas with necessary dishes and utensils.
- Unloads and restocks the bar area with clean glassware.
- Manages the inventory of napkins, straws, salt, pepper, and other table condiments and supplies.
- Moves tables, chairs, and furniture to accommodate customers as needed.
- Tidy the restaurant after service and ensure that it is prepped for the following service.
Guest Services:
- If there is a line, you are passing out menus, explaining the flow, and directing customers to available bartenders.
- Assist the Busser by bussing and wiping tables.
- Jump in to bartend if the bar needs assistance.
- Greet guests and seat them at tables or in waiting areas and offer menus.
- Suggest patrons to tables suitable for their needs.
- Ensures that customers are of legal drinking age by checking photo IDs.
- Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.
Required Skills/ Abilities
- Basic written and verbal communication skills.
- Organizational skills.
- Accuracy and speed in executing tasks.
- Ability to work as a team member.
- Follow directions and instructions.
Education and Experience
- Previous restaurant service experience.
- In-depth knowledge of kitchen health and safety regulations.
- Ability to work well in a stressful and fast-paced environment.
- Excellent problem-solving and conflict management abilities.
- Strong management skills.
- Outstanding communication and organizational skills.
- Prior food and beverage experience, base knowledge and passion for craft beer is a plus, but not required.
- Proven experience working as a supervisor in the hospitality industry.
- Exceptional customer service skills.
Work Environment
- The work environment is usually that of a brewery/taproom.
- The employee regularly works with the general public.
- The employee regularly works in a commercial kitchen.
- The employee works in fluctuating temperatures.
Physical Requirements
- Prolonged periods standing and walking with or without accommodation.
- Must be over the age of 18 to serve customers and bus tables.
- Must be over the age of 21 to pour and serve alcoholic beverages.
- Must be able to lift at least 25-50 pounds with or without accommodation.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods with or without accommodation.
- Prolonged periods standing and preparing drinks with or without accommodation.
- Ability to complete orders quickly and accurately.
- Able to stand, reach, walk, lift, and bend for the duration of shift with or without accommodation.
- Able to work in crowded and confined spaces.
Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities, and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.
Pinnacle Beerworks is an equal opportunity employer. We prohibit discrimination and unlawful harassment based on age, race, color, national origin, citizenship, creed, sex, sexual orientation, gender identity, disability, genetic information, pregnancy, military status, marital status, use of a trained service animal, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive, equitable and just environment for all employees
Back of House
Back Of House Job Description
Job Title: Crew Member
Job Classification: Part-time and Full-time
Exemption Status: Non-Exempt
Pay: WA State Minimum Wage plus Tips
Objective
We are seeking an energetic and passionate line cook to be the first member of our team. This will be a unique opportunity to get in on the ground floor of an evolving program with Pinnacle, with potential to grow into a leadership role.
Our program will be ever evolving so patience, creativity, and a positive attitude under pressure is a must.
Essential Job Duties
Crew Members are responsible for completing a variety of duties, such as assisting the team of restaurant staff in preparing orders and interacting with customers. Their duties include greeting customers and inputting their order requests into a computer system, working as part of an assembly line to cook and package orders, and maintaining a clean workspace by sanitizing surfaces before, during and after shifts.
Kitchen
- Clean and sanitize all prep and customer service areas, including all stainless surfaces in kitchen area, counters and serving area, condiment areas and mustard racks.
- Prepare all equipment for the day.
- Prepare food. This includes but not limited to, slicing meats, slicing cheese, cutting fruits, cutting vegetables, mixing dough, cooking sandwiches.
- The ability to multitask and prep accordingly
- Maintain portion control to minimize waste
- Maintain sanitary practices for food handling and general cleanliness of kitchen areas.
- Maintain consistent high quality food preparation and service.
- Keep the walk-in fridge clean and inventory properly rotated.
- Wash dishes and clean sinks.
- Stock service items, paper and dry goods, and food items.
- Perform opening, mid-shift, and closing tasks. Refer to checklists for duties to complete.
- Turn off, clean, and put away equipment at closing.
- Clean floor mats.
- Put all deliveries away in appropriate areas. ROTATE inventory appropriately.
- Remove empty kegs from the cooler and maintain cooler cleanliness and organization.
- Assist and communicate with other areas.
- Take out trash and recycling.
- Monitor dates of open items to check for expirations.
- Sweep and mop floors.
- Greet and serve customers.
- Rotate positions as needed. Take care of each other and ask for help when an extra person is needed or when breaks are needed.
Required Skills/ Abilities
- Basic written and verbal communication skills.
- Organizational skills.
- Accuracy and speed in executing tasks.
- Ability to work as a team member.
- Follow directions and instructions.
Education and Experience
- Previous restaurant service experience.
- In-depth knowledge of kitchen health and safety regulations.
- Ability to work well in a stressful and fast-paced environment.
- Excellent problem-solving and conflict management abilities.
- Strong management skills.
- Outstanding communication and organizational skills.
- Prior food and beverage experience, base knowledge and passion for craft beer is a plus, but not required.
- Proven experience working as a supervisor in the hospitality industry.
- Exceptional customer service skills.
Work Environment
- The work environment is usually that of a brewery/taproom.
- The employee regularly works with the general public.
- The employee regularly works in a commercial kitchen.
- The employee works in fluctuating temperatures.
Physical Requirements
- Prolonged periods standing and walking with or without accommodation.
- Must be over the age of 18 to serve customers and bus tables.
- Must be over the age of 21 to pour and serve alcoholic beverages.
- Must be able to lift at least 25-50 pounds with or without accommodation.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods with or without accommodation.
- Prolonged periods standing and preparing drinks with or without accommodation.
- Ability to complete orders quickly and accurately.
- Able to stand, reach, walk, lift, and bend for the duration of shift with or without accommodation.
- Able to work in crowded and confined spaces.
Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities, and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.
Pinnacle Beerworks is an equal opportunity employer. We prohibit discrimination and unlawful harassment based on age, race, color, national origin, citizenship, creed, sex, sexual orientation, gender identity, disability, genetic information, pregnancy, military status, marital status, use of a trained service animal, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive, equitable and just environment for all employees.
